Returns + Exchanges

1.  Although we do not accept returns on purchases, we will accept exchanges if you ordered the wrong size. Please e-mail info@vialosangeles.com within 7 days of receiving your merchandise to arrange an exchange.

2.  Exchanges for new items are accepted within 14 days of receiving your item.

3.  For ALL items received after this time period, we reserve the right to deny the exchange.

4.  The buyer is responsible for exchange shipping costs.

5.  Merchandise must not be worn, altered, or washed.

6. Merchandise must have all tags attached.

7. Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

8.  Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your exchange.

9. Sale, made-to-order and custom items as well asintimates, swimwear, cosmetics and skincare may not be exchanged and are considered final sale. If you are concerned about receiving the perfect fit, please send us an e-mail and we will help you with sizing.